Support for your team after a crisis
When a traumatic event affects your workplace or community, Critical Incident Stress Management (CISM) helps people make sense of what happened, recover, and return to their lives and work.
CISM support for
- Employers & workplaces
- First responders
- Healthcare teams
- Schools
- Agencies & nonprofits
- Community groups
Structured, early support after traumatic events
Critical Incident Stress Management is a coordinated set of crisis-intervention services for groups and individuals who have been exposed to a sudden, distressing event. It is designed to reduce the impact of traumatic stress, support natural recovery, and identify anyone who may need additional care.
CISM is not therapy. It is practical, short-term support delivered soon after an incident — helping people understand common stress reactions, learn ways to cope, and know where to turn for further help.
Sonya M. Gonzales, LCSW-S, LCDC, SAP brings years of crisis-evaluation and intervention experience to every CISM response.
Reactions to a critical incident are normal responses to an abnormal event.
CISM can help your team
- Understand normal stress reactions
- Process the event in a safe, structured setting
- Strengthen coping and support each other
- Return to work and routines
- Connect to further care when needed
Events where CISM can help
Support tailored to your situation
Every response is planned around the event, the people affected, and your organization’s needs.
Group debriefings
A structured group discussion, usually held a few days after the event, to help people process what happened and learn about stress reactions.
Defusings
A short, informal group conversation held soon after an incident to ease immediate stress and share coping information.
Individual crisis support
One-on-one crisis intervention for employees or team members who need private, individualized support.
Crisis management briefings
Informational meetings for larger groups that share facts about the event, common reactions, and available resources.
Leadership consultation
Guidance for managers and leaders on supporting staff, communicating about the event, and planning next steps.
Follow-up & referral
Check-ins after the response, with referrals to counseling or other services for anyone who needs ongoing care.
What people may experience
Stress reactions can appear right away or days later.
Physical
Fatigue, trouble sleeping, headaches, changes in appetite, feeling on edge.
Emotional
Shock, fear, sadness, anger, guilt, irritability, or feeling numb.
Thinking
Difficulty concentrating, intrusive memories, replaying the event, forgetfulness.
Behavioral
Withdrawing from others, avoiding reminders, changes in routine or work performance.
For most people, these reactions ease with time and support. If they persist or interfere with daily life, individual counseling can help.
How to request CISM services
Reach out
Call or text 832-285-3911, or email info@sgaservicestexas.com, and share a brief description of what happened.
Plan the response
Sonya will talk with you about who was affected and which services fit your team’s needs and timing.
Support & follow-up
Services are delivered for your group, with follow-up and referrals for anyone who needs additional care.
In an emergency, call 911. If someone is in crisis or thinking about suicide, call or text 988, the Suicide & Crisis Lifeline.
Call or Text 988Help your team recover
Contact Sonya M. Gonzales, LCSW-S, LCDC, SAP to discuss CISM services for your organization.
All services are private and confidential.
